tag:status.forwardai.com,2005:/historyForwardAI Status - Incident History2024-03-28T12:51:04ZForwardAItag:status.forwardai.com,2005:Incident/175069892023-05-15T07:45:00Z2023-06-07T23:55:27ZMaintenance Downtime<p><small>May <var data-var='date'>15</var>, <var data-var='time'>07:45</var> UTC</small><br><strong>Resolved</strong> - Scheduled downtime for general maintenance</p>tag:status.forwardai.com,2005:Incident/108143512022-08-12T17:50:58Z2022-08-12T17:53:55ZUnreachability to Admin Portal and APIs<p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>17:50</var> UTC</small><br><strong>Resolved</strong> - The incident has now been resolved.<br />All previously affected users should be able to access the platform without any issues.</p><p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>16:23</var> UTC</small><br><strong>Monitoring</strong> - We have implemented a fix for impacted regions. The affected users should now notice that they are able to access the Admin Portal and APIs.<br /><br />Our team will continue to monitor the platform to ensure stability. If you still experience any issues, please contact support@forwardai.com.</p><p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>15:38</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating an issue preventing users from accessing the Admin Portal and APIs in some regions.<br /><br />Affected users will face issues with reachability to the Admin Portal and APIs.</p>tag:status.forwardai.com,2005:Incident/100840302022-05-27T00:02:27Z2022-05-27T01:02:43ZAustralia Server Downtime<p><small>May <var data-var='date'>27</var>, <var data-var='time'>00:02</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>23:27</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.forwardai.com,2005:Incident/98824172022-04-30T10:30:23Z2022-04-30T10:30:23ZFeature Update<p><small>Apr <var data-var='date'>30</var>, <var data-var='time'>10:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>30</var>, <var data-var='time'>04:31</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>20:24</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.forwardai.com,2005:Incident/94876902022-03-07T08:30:58Z2022-03-08T10:31:59ZQuickbooks Online onboarding failure<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Resolved</strong> - This issue is now resolved.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>19:15</var> UTC</small><br><strong>Monitoring</strong> - The cause of the issue has been identified and prompt action has been taken accordingly. <br /><br />Clients should now be able to onboard new QuickBooks Online businesses.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>11:30</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting the onboarding process of new QuickBooks Online companies.</p>